📢 Our client is a cutting-edge optical technology in the semiconductor industry. As they continue to expand their global footprint, they are looking for a talented and motivated Field Service & Application Support Engineer to join their team.

Job Overview

As a Field Service & Application Support Engineer, you will be responsible for the installation, maintenance, upgrade, troubleshooting, and optimization of The Company systems at customer sites. Additionally, you will provide application support, working closely with customers to ensure they can maximize the performance and capabilities of our tools. This role requires a combination of hands-on technical expertise, customer interaction, and the ability to translate user feedback into system performance improvements.

 
🚀 Key Responsibilities

1- Field Service Responsibilities:

• Install, upgrade, calibrate, test, maintain, and repair The Company semiconductor metrology systems at customer sites.
• Provide technical support, troubleshooting, and preventive/periodic maintenance.
• Orders and installs the necessary parts for tool recovery using their internal software and procedures.
• Assist The Company Field Service Team to evaluate required maintenance quotations.
• Manage the on-site spare parts inventory.
• Collaborate with other internal FSEs to improve system recovery and maintenance across multiple sites.
• Provide weekly and monthly service activity reports, contribute to continuous improvement initiatives, develop troubleshooting guides, and establish best practices.
• Attend periodic training sessions designed to maintain and enhance maintenance skills and safety awareness.

2- Application Support Responsibilities:

• Assist customers in optimizing system performance for their specific applications.
• Collaborate with customer R&D and engineering teams to enhance system performance and wafer measurement.
• Conduct product demonstrations, training sessions, and provide technical support for wafer measurements.
• Perform Site Acceptance Tests (SAT) and conduct data measurement processing and analysis.
• Collaborate closely with the internal Application Team to tailor solutions to customer needs and deliver comprehensive application reports.
• Gather and analyze customer feedback to provide insights for product development.

3- Leadership & Growth:

• Establish and maintain strong relationships with customers to ensure satisfaction and long-term success.
• Excellent oral and written communication skills to effectively interact with customers during critical situations, such as unexpected equipment stoppages, complex troubleshooting, and escalation procedures.
• Ability to build and maintain trusted relationships with customers in high-pressure situations by delivering comprehensive service reports, ensuring clear and transparent communication, and providing detailed action plans to restore equipment functionality as quickly as possible.
• Gather and analyze customer feedback to drive continuous service process improvements.
• Establish safety procedures and related training programs, and ensure their implementation and compliance.

🎯 Qualifications & Requirements

• Bachelor’s or Master’s degree in Engineering (Electrical, Mechanical, Optical, or related fields).
• Ability to travel internationally (up to 30-50%), including Asia, North America, and Europe. The first year in the company, you will travel and live for months outside France, in several countries, so it is required that the person has availability to travel and live outside France during this first year. After the first year, your position will be based in Grenoble, and you will continue to travel abroad for install services, equipment training and maintenance.
• 5+ years of experience in field service, technical and application support in semiconductor equipment companies.
• Place of residence: Grenoble.
• Excellent communication, training and customer support skills.
• Proficiency in speaking, reading, and writing English is mandatory. Knowledge of French, Spanish or another language would be a plus.
• Ability to work both independently and collaboratively within a team.
• Strong troubleshooting skills and hands-on technical experience.
• Experience in semiconductor metrology, system engineering, optics, or related fields is a plus.
• Experience with EFEMs, robots, load ports, pre-aligners, and wafer handling system setup and teaching is preferred, along with knowledge of pneumatics, electronics, FFUs, and automation.
• In critical and exceptional situations involving a customer equipment, Field Service Engineers may be required to work in shifts or during the weekend at the customer site on a voluntary basis, with a special compensation package.

✨ Why Join?

• Work with cutting-edge optical technology in the semiconductor industry.
• Be part of a dynamic and innovative company with a high development potential.
• Competitive salary, benefits, and travel opportunities.

If you are a highly motivated engineer looking for a great opportunity, we want to hear from you!